Lease contract must not be unsuitable for you
Under the National Consumer Credit Protection Act, we must not enter into a lease with you if the contract is unsuitable for you. The contract will be unsuitable for you if, at the time the contract is entered into it is likely that:
- you will be unable to comply with your financial obligations under the contract, or could only comply with substantial hardship; or
- the contract will not meet your requirements or objectives.
We must make an assessment of whether the contract will be unsuitable for you before entering into a contract with you. You can request a copy of our assessment from the General Manager of Compliance (at no charge to you):
- before entering the lease contract, if you make the request before then;
- within 7 business days, if your request is made within 2 years of entering into the contract; and
- otherwise, within 21 business days.
We do not need to give you a copy of the assessment if:
- your request is made more than 7 years after entering into the contract or the credit limit increase; or
- the credit contract is not entered into or the credit limit is not increased.
Dispute resolution procedures
Wherever possible we will seek to settle your complaint through our complaint procedure.