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Privacy Policy

Your privacy is important to the Alpha Group of Companies (including Alpha Car Finance, Alpha Car Hire and Alpha Airport Parking). This statement about our privacy policy provides information about the personal information that Alpha Car Finance collects and the ways in which Alpha Car Finance uses that personal information.

Collection of your Personal Information

When you lease a vehicle from Alpha Car Finance, we need to collect certain information from you to be able to lease a vehicle. That information may include but is not limited to your-

  • Name
  • Address
  • Contact telephone number(s)
  • E-mail address
  • Date of birth
  • Driver’s licence number
  • Car preference
  • Credit card or bank account numbers
  • Employment information
  • Residential information
  • Credit history
  • Other financial details

We may collect information directly from you by telephone, fax, e-mail, in person, your completion of an application form, or through our Internet-based service. We may also collect information about you indirectly through corporate programs and our associated brokers.

Using personal information

Alpha Finance may use your personal information to:

  • discuss your car lease requirements;
  • provide the service that you requested;
  • do all things necessary to administer those services;
  • research, develop, manage, protect and improve our services;
  • conduct customer satisfaction surveys and inform you of any improvements that we have made to our services;
  • collect payments from you; and
  • send you offers and marketing communications from the Alpha Group of Companies

Alpha Car Finance and its associates, related entities or contractors that support the provision of our products and services, will not disclose your personal details to a third party and will only communicate with you to market our services and those of our business partners. In addition, Alpha Car Finance may disclose your personal information to the extent that it is required to do so by law, in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend its legal rights.

Disclosure of your information overseas

Alpha Car Finance may disclose your personal information to our office in the Philippines which carries out credit assessment and collection services.

Future Contact

We may continue to provide offers to you by email, telephone, fax or any other form of communication until you opt out. You can opt out by contacting us (see “Contact Alpha Car Finance” below) or by clicking “Unsubscribe me from this list” in our promotional email(s).

Securing your data

Alpha Car Finance will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. Alpha Car Finance will store all the personal information you provide on its secure servers. Information relating to electronic transactions entered into via this website will be protected by encryption technology.

If a data breach involving your Information occurs, or we suspect that a data breach has occurred, whether the entity experiencing the data breach is Alpha Car Finance or third parties we use, such as contractors or subcontractors, we will expeditiously conduct an investigation and assessment.

Based on this assessment, we will determine whether any steps need to be taken by us to ensure your Information is not accessed by unauthorised persons or whether we need to notify you with recommendations about the steps that you should take in response to the data breach.

If there is a serious data breach we will tell you about any action we have taken, or we are intending to take, to prevent reoccurrence.

Other websites

This website contains links to other websites. Alpha Car Finance is not responsible for the privacy policies or practices of any third party.

Updating this statement

Alpha Car Finance may update this privacy policy by posting a new version on this website. You should check this page occasionally to ensure you are familiar with any changes.

Contact Alpha Car Finance

If you have any questions about this privacy policy or Alpha Car Finance’s treatment of your personal information, please contact us:

By Post: GPO Box 1185, Brisbane QLD 4001
By Telephone: 07 3067 7461
By Fax: 07 3868 2601
By Email: [email protected]
Website: www.alphafinance.com.au