Alpha stores information in different ways, including in physical and electronic form. The security of this information is of the highest importance to Alpha. As such, Alpha will take steps to protect it from misuse, interference, loss, unauthorised access, modification or unlawful disclosure. Alpha protects its customers information by enforcing:
- confidentiality requirements for our employees;
- security measures for access to our systems;
- only giving access to credit information to a person who is verified to be able to receive that information;
- control of access to our buildings; and
- electronic security systems, such as firewalls and data encryption on our websites and servers.
We may from time to time store credit information physically or electronically with third party data storage providers. Where we do this, Alpha will use contractual arrangements to ensure those providers take appropriate measures to protect that information and restrict the third-parties use of the information.
Note: Alpha may be compelled by law to retain a customer’s personal information for a period of time after the customer has ceased their relationship with us (e.g. Contracts must be kept for a period). After such time has passed, or where Alpha determines that the information is no longer needed, Alpha will destroy or de-identify the customers personal information.
If a data breach involving your information occurs, or we suspect that a data breach has occurred, whether the entity experiencing the data breach is the Alpha Group or third parties we use, such as contractors or subcontractors, we will expeditiously conduct an investigation and assessment.
Based on this assessment, we will determine whether any steps need to be taken by us to ensure your information is not accessed by unauthorised persons or whether we need to notify you with recommendations about the steps that you should take in response to the data breach.
If there is a serious data breach, we will tell you about any action we have taken, or we are intending to take, to prevent reoccurrence.